Maui Jim Sunglasses have a customer for life
Abi grabbed my all-time favorite sunglasses and promptly snapped them in two a few weeks ago. They were high end Maui Jim Sport shades, with polarized shatter-resistant lenses. They’re the only sunglasses I’ve ever liked, the lone exception to the usual “buy $20 throwaway shades for the season” approach for me. They’d thrived in 7 years of ocean sailing, skiing, motorcycle riding and other forms of abuse, but Abi’s 19-month-old grasp was just too much. Without much hope I wrote a quick letter to Maui Jim and put the broken glasses in an envelope and shipped them off to Hawaii, expecting a call or email letting me know they were way past warranty (which didn’t cover accidental breakage anyway) and giving me an option to pay for repair and for return. Well, yesterday my sunglasses returned to me, in like-new condition (cleaned, re-framed, gleaming), with a nice note letting me know they’d taken care of it (including overnight return shipping!) completely free of charge. I am just floored. I couldn’t be happier and feel I’ve gotta publicly share the love for my Maui Jims and for the fantastic way they took care of this customer.
